Support sources for young people experiencing domestic violence. Contains local refuge details and confidential national helplines for both males and females.

Local

Domestic Abuse Safety Unit

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Unit 18
Deeside Enterprise Centre
Rowleys Drive
Shotton
CH5 1PP

01244 830436

dasu@btconnect.com

The domestic abuse unit in Deeside offers information and support for young people and their families who are experiencing domestic abuse in any form. We can help you to minimise the risk of further harm to yourself and your family.

It may be that you are not sure whether you are experiencing domestic abuse and just want to talk to someone in confidence. You can contact us and we can talk to you on the phone or arrange to meet with you as soon as possible in a safe place. We are a specialised agency understanding the complex needs of people who have experienced domestic abuse. We will not judge you. We know it’s hard to ask for help. When necessary, we can refer you to crisis refuge accommodation or we can support you through justice systems to ensure your safety.

We also have close links with other agencies, which we can use to help you protect yourself in the future.

National

Refuge

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Helpline Telephone: 0808 2000 247
Free from a landline phone: Yes
Free from a mobile phone: No
Appears on phone bill: No

Opening Hours: Always Open

Refuge is a support source for women and children who are experiencing domestic abuse. Many young people experience this issue, either within their own relationships or within their own homes.

Refuge runs the 24 hour Freephone National Domestic Violence Helpline with Women's Aid. All calls to the helpline are treated as confidential. We won’t reveal that you have been in touch with us, and we won’t pass on any information without getting permission from you first. Our helpline staff are specially trained, friendly and understanding. If you don’t get through at first, please keep trying. We are quieter in the evenings, at night and at weekends. Call us at a time you know is safe for you to talk, but if you're in serious danger call 999.

Our aim is to make you aware of your options so that you can make a decision about your next steps. We won’t ever judge you, or tell you what to do. Even if you’ve never talked about your experiences before, you’re welcome to give us a ring. We know talking for the first time can be hard, but many people feel better for simply sharing their problems. We are also able to put you in contact with other services that may be able to help – if this is something you would like us to do.

The Hideout

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The Hideout is a site especially for young people who are experiencing domestic violence either within their own relationships, or their own homes. We know that you might be feeling scared, confused or worried – we hope that we can help you out.

On our site there’s advice about your next steps, as well as stories from others in a similar position. You can visit our virtual refuge to see what life is like there, in addition to trying out our interactive games.

We’ve provided answers for some of the most common questions that young people who experience domestic violence ask us, but if there’s anything else you want to know you can always visit our message board and post a note there.

Wales Domestic Abuse

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Helpline Telephone: 0808 8010 800
Free from a landline phone: Yes
Free from a mobile phone: No
Appears on phone bill: No

Opening Hours: Always Open.

The Wales Domestic Abuse helpline is a support source for anyone who has witnessed or experienced any form of domestic abuse. We also accept calls from people worried about the abuse occurring to others.

The support workers on the helpline are non-judgemental, and will treat your call with complete confidentiality. Whether you want support, information or just to talk – we will listen.

We can offer information about the different forms of abuse – including physical, mental, emotional, sexual and financial. If you need details about safe places to stay, we can provide these. We can also put you in contact with other support services that might be able to help – but we will only do this with your permission.

Contains details of support sources for young people affected by divorce. Includes local services, national websites and confidential helplines.

Local

Family Information Service

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The Westwood Centre
Tabernacle Street
Buckley
CH7 2JT
01244 547017

fisf@flintshire.gov.uk

The Family Information Service is an information source with details of support services for all aspects of family life. We have a lot of details about help for common issues faced by young people.

You are welcome to contact us regarding childcare, school holiday activities, leisure services and job vacancies. We can also provide information about organizations and helplines for young parents and carers.

Our service is free, friendly and confidential. If we can’t help you ourselves, we may be able to put you in contact with other organizations that are able to support your needs.

Relate Family Support

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Relate Centre Outpost
59 King Street
Wrexham
LL11 1HR

Monday to Friday 9:30AM to 4:00PM
Monday to Friday 6:00AM to 9:00PM

Tel: 0300 100 1234

Relate offers a wide range of services for couples, families and individuals - including young people and their parents, siblings and other family members. If you are currently experiencing distress or problems within any relationship, we can offer support and assistance to help you get back on track and decide which steps to take next.

We support people through all stages of their relationships and you can access our support on your own or with others.

All our staff are very understanding and friendly. When you contact us, we are also able to provide details of other organizations which may be of use to you.

National

ChildLine

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Helpline: Telephone: 0800 1111
Free from a landline phone: Yes
Free from a mobile phone: Yes
Appears on phone bill: No

Opening Hours: Always Open

ChildLine is a helpline especially for children and young people. When you phone us, you'll be able to speak to someone who cares about your problems. The counsellors are all trained - we will listen to you and try to help you.

Calls to ChildLine are confidential - you can talk about whatever you want to and we won't tell anyone else, unless you want us to. Your ChildLine counsellor will only take action if they feel your life is in danger. If you're scared or feel out of control, that's OK. You can tell us.

Speaking out about problems or talking about your feelings can be really difficult, but it's the right thing to do. Think about how much better you will feel if you can talk about it with someone in confidence. It's our job to listen to you and sometimes to put you in touch with someone else who can help you – if that’s ok with you.

Divorce Aid

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Divorce Aid is a service which aims to support young people dealing with family problems. If your parents are splitting up or divorcing, we know how upsetting and confusing it can be.

Our website aims to answer some of the questions you may have, as well as giving you information about different support sources which might be useful. We’ve written sections about the emotions you might be experiencing, as well as advice on how to improve your mood if you’re feeling low. There’s also a guide to divorce law designed especially for young people.

If you don’t find what you need on the site, feel free to email us and we’ll do our best to help.

TeenIssues

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TeenIssues was established because we know how hard it can be to be a teen. On our site, you can find information about a range of problems which young people often experience when growing up. We think that TeenIssues is useful and relevant, packed with features and advice.

On our site, you can access information about physical health, mental health, family life and relationships. Our older articles can be browsed by subject - new ones also appear on the homepage. You can search our site for specific issues, and sign up for our weekly newsletter.

If you can’t find the information you need, feel free to email a question to one of our experts and we’ll get back to you as soon as we can.

Offering details of services for young people who are upset or harmed by family members. Support sources include local organizations and confidential helplines.

Local

School Nurses and GPs

Based at High School and Clinic locations across Flintshire

To find out more about your own school nurse or your local GP surgery:

Flintshire Children’s Centre
Catherine Gladstone House
Hawarden Way
Mancot
CH5 2EP

School Nurses and GPs are widely available within schools and surgeries across Flintshire.

You can talk to us about any health or wellbeing problems you might be experiencing. We won’t judge you, and we’re used to talking to young people about various illnesses and issues. We know that sometimes it can be difficult or embarrassing to ask for help, but we will do our best to make things easier for you in any way we can.

Both School Nurses and GPs have links with many other services, both local and national, which may be able to support you further with any problems. We are more than happy to pass on details of these services to you if you ask.

Social Services for Children

Flintshire Social Services for Children
County Offices
Wepre Drive
Connah’s Quay
Flintshire
CH5 4HB
01352 701000

Social Services for Children provide details on local support services for children and young people. If you have a problem and are trying to locate further information and assistance to help overcome it – give us a call.

Anything you tell us will be treated as confidential. Our staff are welcoming and sympathetic to whatever your needs may be - we hold information about health services and emotional support. We are used to handling a variety of queries, so please don’t feel embarrassed. No question is too big or too small.

If for any reason we can’t help, we have links with other services which might be able to assist you.

National

ChildLine

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Helpline Telephone: 0800 1111
Free from a landline phone: Yes
Free from a mobile phone: Yes
Appears on phone bill: No
Opening Hours: Always Open

ChildLine is a helpline especially for children and young people. When you phone us, you'll be able to speak to someone who cares about your problems. The counsellors are all trained - we will listen to you and try to help you.

Calls to ChildLine are confidential - you can talk about whatever you want to and we won't tell anyone else, unless you want us to. Your ChildLine counsellor will only take action if they feel your life is in danger. If you're scared or feel out of control, that's OK. You can tell us.

Speaking out about problems or talking about your feelings can be really difficult, but it's the right thing to do. Think about how much better you will feel if you can talk about it with someone in confidence. It's our job to listen to you and sometimes to put you in touch with someone else who can help you – if that’s ok with you.

Family Matters

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Helpline Telephone: 01474 537 392
Free from a landline phone: No
Free from a mobile phone: No
Appears on phone bill: Yes

Opening Hours: Monday to Friday 9:00am to 5:00pm

Family Matters is a helpline for people who have experienced sexual abuse or rape. If you are one of the many young people affected by this issue, one of your biggest challenges will be taking the decision to talk to someone. We know this can seem an enormous step.

When you ring our helpline, we will provide you with a safe and confidential service in which to explore the thoughts, feelings and behaviour affecting your life. All our helpline volunteers receive special training, and are both friendly and understanding.

We will listen, offer support and help as you find a way through some of the difficulties you are experiencing and how they impact on your well being. We hope we can reduce the mental and physical distress you may be experiencing. We can also help you to deal with self harm or suicidal thoughts. If we are not able to help you directly, we can put you in contact with other services which may be of use to you - if this is something you want us to do.

SupportLine

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HelplineTelephone: 01708 765200
Free from a landline phone: No
Free from a mobile phone: No
Appears on phone bill: Yes

Opening Hours: Varies – ring for details

At SupportLine, we offer emotional support for people of all ages. Our opening times vary - but if you call when we’re closed, a voicemail message will tell you when we’re next open.

Anything that you tell us is confidential. We won’t pass on your details to anyone else unless you want us to. All our operators are friendly, and we will listen very carefully to what you tell us.

We will work with you to try and develop your self esteem, giving you inner strength and the ability to move forward with your life. We may ask questions, which will allow you to explore the issue fully and work out your own way of improving your situation. We can also provide you with information about other services from around the UK which may be of use to you.