What the Service does:

• Calculate various financial support including housing benefit, council tax support, free school meals and uniform grants
• We assess eligibility for benefits or grants
• We also award the benefits and grants as appropriate
• We maintain the software systems for processing grants and recover overpayments of Housing Benefit.
• We support and help customers to ensure they are receiving all they are entitled to.
• We try to help customers reduce any debts and move out of any financial hardship

What you will get involved with:

• Deal directly with customers providing guidance and answering their queries, on the telephone and by email or letter.
• Assess eligibility for, and where appropriate award, various grants, and benefits.
• Compile and return accurate quarterly government statistical returns.
• Maintain team email system daily.
• Updating customer records securely and accurately using a document imaging system.
• Provide back-office support, maintain databases, spreadsheets and customer records and produce system reports

What the Service does:

• Ensure all the Council’s homes are up to the Welsh Government standards.
• Support the whole team by keeping records updated and then – making plans for future works.
• Act as the first point of call to our tenants and other people calling in with queries.
• Support our Inspectors as they go out to tenanted and empty properties.
• Assist in the maintenance of our Building Safety section’s databases.

What you will get involved with:

• Take calls from all over the county from tenants and other parties
• Logging incoming mail and distributing to all Sections within Capital Works
• Using spreadsheets to log and monitor annual leave
• Keep all our Handover Packs scanned and logged into our system
• Help set out plans for all our future work programmes working in various IT systems
• Provide general Admin/IT support for the Capital Works team
• Support the system team in maintaining Compliance databases including Asbestos Register, Fire Risk assessments and Mechanical/Electrical systems
• Work in a vibrant, exciting and growing team
• And much more! 

What the Service does:

• We look after the Local Government Pension Scheme’ (LGPS).
• The scheme is used by approximately 50 employers in Flintshire, Denbighshire and Wrexham
• We have a team of 50 who are responsible for all the administration, this includes:
  • Creating and maintaining pension records on our database
  • Calculating payments
  • Following LGPS regulations
  • Providing excellent customer service when dealing with queries

What you will get involved with:

• Sorting and scanning incoming post e.g. documents such as birth / marriage certificates, passports and driving licenses
• Printing and posting letters to scheme members
• Updating the pensions database e.g. change of address etc.
• Processing records where the pension scheme member is due a refund
• Undertaking general clerical duties

What the Service does:

• Use funding for helping vulnerable people access energy saving measures such as central heating
• Look after council housing heating systems, solar panels and insulation
• Give advice about energy and how to save money on your bills

What you will get involved with:

• Creating lists with contact details for the contractor
• Make telephone appointments
• Create mailings to residents and tenants
• Taking telephone calls and taking messages for team members
• Sending text messages to tenants and residents
• Attending site with other members of team
• Scanning and filing information into folders

What the Service does:

• The Business Support team, work across 5 of our Family Centres providing administrative support to the whole team.
• Flying Start is made up of a team of Family Support Workers, Advisory Teachers, Health Visitors, Midwives, Speech and Language Therapists and Business Support.
• Flying Start supports families with children 0-7years in parenting, childcare, speech & language and health.
• Support and interact with parents and children who visit the Family Centres

What you will get involved with:

• Logging incoming mail and distributing to team members. 
• Assist rest of team in taking calls from families/professionals and taking messages when necessary.
• Assist in the maintenance of database as directed by the Team.
• To maintain paper and electronic filing systems.
• A wide variety of general office administrative tasks.

What the Service does:

• This is a small generic team their role as a whole is to provide administrative and clerical support to the gas service, electrical service and capital works teams as well as providing general administrative support to housing asset management team and all other sections of Housing Services based in County Offices, Flint
• Providing support to our 109 Trades who do not have access to a computer and ensure communications are sent out to all the Trades when necessary.  Also first point of call when Trades come into the offices with queries.
• Speak to Tenants on a daily basis in relation to booking appointments for Gas and Electrical Servicing for our Council properties.

What you will get involved with:

• Assist rest of team in taking calls from Tenants and making appointments for Gas and Electrical Servicing in our Council properties.
• Using spreadsheets to log and monitor Trade’s annual leave and sickness absence and filing away correspondence on personnel files.
• Scan and file away Gas and Electrical Certificates so we have a record of all services completed, also assist with archiving of files.
• Logging incoming mail and distributing to all Sections within Housing Services. Also responsible for collection of outgoing mail and ensuring it is in the Post Room ready to be sent out.
• Assist with logging sickness absence for the Housing Services section both on database and excel spreadsheets.
• Give out Petty Cash to Trades as and when needed and log on spreadsheets, ensuring signatures are obtained for money being given out.
• Assist the team by liaising with Fleet Services to book our Trade’s vehicles for Servicing/Inspections/MOTs.

What the Service does:

• The Payroll Team are a small team of specialists
• We process payroll for 7,000 employees each month, ensuring they are paid accurately and on time.
• We process claims for hours, mileage and expenses
• We are responsible for making sure Tax, National Insurance and Pension is correctly deducted
• We provide good customer service to our colleagues, daily, advising and answering pay queries.

What you will get involved with:

• You will receive on the job training relating to all our IT systems, policies and legislation.
• You’ll monitor the payroll email Inbox, answering straightforward queries
• You will process timesheets.
• You will ensure reports are accurate and have undergone the many checks needed.
• You will also:
  • file information on personal records
  • process invoices
  • help make payments to third parties (For example, the Tax Office)

What the Service does:

• Responsible for the administration and collection of Council Tax, Business Rates, Sundry Debts, Housing and Garage rents
• Speak to taxpayers, rate payers and tenants on a daily basis over the phone to provide help and support to pay their council tax, business rates, council rent and garage rents on time.
• Advise on relevant discounts/exemptions/reductions that taxpayers, ratepayers, and tenants may be able to claim to reduce their Council Tax, Business Rates or rent charges and how to claim them.

What you will get involved with:

• Update customer records using computerised systems
• Support the service by undertaking a varied and interesting range of office activities including referencing and indexing of incoming mail using our Document Management and Workflow system
• Deal with all aspects of direct debit processing
• Creating and maintaining spreadsheets and provide statistical information in a variety of formats
• Regular contact with customers over the phone dealing with routine enquires
• And much more! 

What the Service does:

• Streetscene & Transportation are a fast paced and ambitious service which provide an extensive range of frontline services to the residents of Flintshire.
• The Regulatory Services Team includes Car parking and Environmental Enforcement, Waste permitting and disposal compliance, Environmental and recycling engagement, Landfill Management, Business Support, Support Services and Compliance & Training providing support to the wider Streetscene service departmental operations.

What you will get involved with:

• You’ll provide administrative and business support to the regulatory service team by updating spreadsheets and records
• Work with departmental service managers and teams to provide general administrative support including, typing, minute taking, filing, archiving, processing and, scanning
• Assist with service specific projects to include employee and customer engagement and the preparation (printing/laminating/logging) and distribution of informative literature (posters/leaflets)
• Assist in taking telephone calls and responding to queries and emails.
• Assist in carrying out room booking and scheduling of events.
• Gain experience and knowledge of using computerised databases and systems.

What the Service does:

• Act as the landlord for 173+ NEW Homes properties
• Deliver a housing service to include allocating and letting of properties, tenancy management, tenancy enforcement (dealing with anti-social behaviour), tenancy sustainment and customer involvement
• Liaise with our tenants, contractors and partners either by telephone, email or face to face visits
• Deliver the Housing Strategy for FCC and developing 100+ new Council and NEW Homes affordable properties across the County

What you will get involved with:

• To be the first point of contact for tenants enquiries• Update tenancy records
• Inputting and updating responsive repairs and servicing records for health and safety compliance across the stock
• To take minutes in meetings and assist in the collating of housing needs data across the Council.
• Maintaining the housing prospectus
• Assist the Development Managers with record keeping of current and new council homes

What the Service does:

• Maintain and administer the Open Housing software system.
• Deliver a support service for over 250 users in the Council Housing section.
• Use IT skills and tools to produce key business reports.
• Support the use of mobile phones software for out of office use

What you will get involved with:

• Open Housing Help Desk call handling, incident resolution and request fulfilment
• IT mobile device software maintenance
• System administration functions within Capita Open Housing system
• Produce business reports using system report writing tool
• Use Microsoft Office to help maintain the Capita Open Housing system

What the Service does:

• We undertake Repairs, Maintenance and investment works to Flintshire County Council’s social housing stock (over 7300 homes) and associated assets such as community centers and garages
• We ensure that we deliver a high quality, customer focused service, working with exciting new technologies, materials and modern methods of construction such as our new build and modular building projects

What you will get involved with:

• Working in tenanted and empty properties covering a wide range of work, whilst being supported by a Team Leader and highly skilled trade operative
• Gaining knowledge, understanding and experience to undertake work such as:
  • Learning how to correctly set out, measure quantities, mix and apply various coatings, using a wide variety of tools and techniques
  • Completing minor and major plastering works which includes replacing defective wall and ceiling finishes
  • Repair and replace external rendering
  • Renew floor screeds and finishes and lay new wall tiling
  • Learn how to Dry-line walls and skim to a high standard
• Understanding of Health & Safety and the requirements of the work
• Visiting new build development sites and large Capital Investment Programmes of work in Flintshire
• And much more!!!

What the Service does:

• Provide inclusive Open Access Youth Work support for young people in school and community settings across Flintshire
• Provide targeted interventions for young people such as those who are at risk of homelessness or are NEET.
• Organise a variety of trips and experiences through project work to further engage with young people.
• Provide training for staff and partners to ensure that the quality of provision continues to improve.
• Provide funding to statutory and third sector partners in order to deliver Youth Work provision in targeted settings.
• Run a Youth Forum that links across the County to support a wide range of policy decisions.

What you will get involved with:

• Youth Work training, either as a participant or as an organiser.
• Youth Work planning and delivery as part of a team in a variety of settings, which could include activities such as arts and crafts, sports, cooking and music.
• Supervision of trips and activities across the County and further afield.
• Support the collection of data for monitoring and evaluation purposes.
• Support the youth forum delivery and actions.
• Work as part of the team when conducting and completing surveys with young people.
• Production of infographics, posters, advertising materials via social media and reports.

What the Service does:

• The team’s work is spread across both the Capital Maintenance Team (for Flintshires 7,000 council homes)  and the New Build Development Team ( delivering 400 plus new homes over the next 5 years with particular reference to new/retro fit low carbon homes)
• Inspecting and surveying existing homes to analyse their needs for future maintenance and to achieve enhanced energy efficiency by developing fully costed programmes and manage those projects
• Undertake surveying tasks in pre-construction preparation for new build

What you will get involved with:

• Liaise with our tenants, contractors, and partners either by telephone, email or face to face visits
• Support with surveying tasks in pre-construction preparation for new build
• Develop and translate drawings and specifications into actual works
• Help supervise the construction phase.
• Develop solutions to achieve net zero carbon/ non-fossil fuel
• Assist in the record keeping of our energy efficiency targets
• Collect and analysis data on energy efficiency
• Provide feedback from tenants 

What the Service does:

• Lead on all council enquiries and work areas in relation to the natural environment
• Provide advice and guidance in relation to trees and ecology with regard to planning applications
• Survey and deliver action on Ash dieback and FCC council trees and woodland management
• Seek grant funding and deliver grant funded projects for the natural environment
• Implement the FCC urban tree and woodland strategy and Biodiversity Section 6 Plan
• Coordinate events and promote the value of the natural environment 

What you will get involved with:

• Support the development of funding applications for biodiversity
• Support the biodiversity staff with project delivery outputs
• Assist biodiversity colleagues to carry out ecological and habitat species surveys
• Monitoring project outputs, and to digitise or edit survey data 
• Assist in the development and delivery of biodiversity engagement activities.
• Support biodiversity colleagues to promote activities using a variety of methods e.g social media, press releases, reports, website etc
• Support biodiversity staff in working in partnership with the regional nature partnership.

What the Service does:

• Officers undertake inspections, audits, monitoring visits, investigations and, when appropriate, enforcement in a wide range of premises and households across the County with the aim of improving and protecting public health across the full range of Environmental Health functions including:
  • Housing and Communities
  • Food Safety and Integrity
  • Health and Safety
  • Environmental Protection
  • Public Health including Communicable Disease

What you will get involved with:

• Undertake the full range of inspections to assess business compliance with the relevant legislation including
  • Housing Standards / Private Rented Sector
  • Workplaces to assess compliance with Health & Safety legal requirements
  • Food Hygiene and Food Standards within food businesses including the issuing of Food Hygiene Ratings
• Deal with complaints including statutory nuisance, food hygiene, pollution from sewage and drainage
• Undertake investigations in areas such as unlawful evictions of tenants, serious accidents at work and cases of food-borne illness
• Support with formal enforcement
• Sampling for both monitoring and investigation purposes across all disciplines of Environmental Health
• Working with key partners both within the Council and external agencies 

What the Service does:

• Legal services is a small, friendly and busy team that provides both operational and strategic legal advice to council officers, committees and councillors and representation in Courts and Tribunals.
• Advice and representation is provided by the team across a wide range of both contentious and non-contentious arears of the law, including
  • Property transactions and commercial agreements
  • Planning advice and associated agreements, i.e s106 agreements.
  • Employment law advice and litigation
  • Civil and criminal litigation
  • Safeguarding proceedings, both Adults and Children
  • Regulatory law
  • Housing law and litigation 

What you will get involved with:

• Work closely with lawyers and other members of the team within both the contentious and non-contentious sides of the service
• Develop expertise in relevant areas of the law
• Deal with enquiries from client departments e.g.the public, other public services solicitors acting for other parties etc
• Providing up to date and correct advice on variouus areas of the law
• Ensuring that proper procedures and processes are followed to ensure that the Councils actions are lawful.
• Provide advocacy at courts and tribunals and inquiries as required or to instruct counsel where appropriate. 
• Drafting and preparation of complex legal documents, contracts, agreements etc with any necessary support from other Legal Officers.

What the Service does:

• This is a small finance team who provide support for the delivery of the Clwyd Pension Fund accounting, governance, funding and investment responsibilities, based in County Hall, Mold.

What you will get involved with:

• Assisting with the preparation and monitoring of the Pension Fund budget including Finance and Administration sections.
• Assist with monitoring and analysis of Consultant spending.
• Assisting with the closure of Pension Fund Accounts and collation of the Annual Report.
• Assist with analysis and recording of investment management fees of over 150 investment mandates.