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Customer Involvement Strategy

Published: 14/12/2017

Flintshire County Council’s Cabinet will be asked to approve the Council’s revised Customer Involvement Strategy and Action Plan 2018 – 2021 when it meets on 19 December. The proposed strategy relates to people who currently live in a Council-owned property and have a tenancy with the Council, and others who live on predominantly Council-owned estates. Its aims are to develop effective and efficient housing services through the involvement of tenants, leaseholders, staff, the wider community and other stakeholders and to support those who want to challenge and influence service delivery by developing methods and opportunities that meet the needs of customers but also provide value for money. These aims will allow the Council to focus on the current priorities set out by Welsh Government for tenant participation under the two headings of “Tenant Empowerment” and Training and Information”. Flintshire County Council’s Cabinet Member for Housing, Councillor Bernie Attridge, said: “Our Community and Enterprise teams have a strong history of delivering successful customer involvement, however we are delivering housing and customer services in a challenging external environment. It is important, therefore, that the methods by which we engage with tenants and residents are both cost effective and easy to access for all sections of the community. The strategy and action plan place more emphasis on the use of social media and technology to gain customer views and feedback alongside the more traditional methods of face to face meetings and working with residents groups.”