Alert Section

Business Rates

Non Domestic Rates Emergency Fund – January 2022

The Welsh Government has announced a new Non-Domestic Rate Emergency Fund to support businesses in the hospitality, tourism, leisure and retail sectors. A single payment will be made to cover the period from 26th December 2021 to 14th February 2022 to qualifying businesses in these sectors who have been affected by the restrictions.

Eligible qualifying businesses will receive the following grant payments:

  • £2,000 for qualifying hospitality, tourism, leisure and retail businesses with Small Business Rate Relief (SBRR) occupying properties with a rateable value of up to £12,000.
  • £4,000 for qualifying hospitality, tourism, leisure and retail businesses occupying properties with a rateable value of £12,001 to £51,000.
  • £6,000 for qualifying hospitality, tourism, leisure and retail businesses occupying properties with a rateable value between £51,001 and £500,000.

The scheme is also open to supply chain businesses to the hospitality, tourism, leisure and retail sectors and who have experienced a 40% reduction in turnover as a direct result of the latest restrictions from 26th December 2021.

The grant is available to businesses within these sectors who have occupied a qualifying business premises continuously since 30th November 2021. For further information on this grant scheme and eligibility, please read the Restrictions NDR Grant Guidance Document.

If your business is eligible for any of the above payments, please complete an online application below. Applications must be submitted by 5pm on 14 February 2022.

Click here to apply

Rate Reliefs 2022-23 and Freezing of the Rate Multiplier

Welsh Government have announced two important measures to continue to support businesses in Wales in the financial year 2022-23.

Retail, leisure and hospitality ratepayers in Wales will receive 50% non-domestic rates relief for the duration of 2022-23, capped at £110,000 per business across Wales.

The Welsh Government has announced a freeze of the non-domestic rates multiplier in Wales for 2022-23. The multiplier is an integral part of determining ratepayers’ bills. This decision will ensure, prior to applying any reliefs, that there will be no increase in the amount of rates which businesses and other ratepayers pay next year.

Further details on the announcements can be viewed at

How and where can I pay?

Direct Debit

Direct Debit is the most convenient way to pay and the majority of our customers choose to pay by this method.

We offer a choice of payment dates, which are:

  • Monthly on the 1st, 8th, 18th or the 25th;
  • Weekly on a Monday.

Setting up a Direct Debit or changing to this method of payment could not be easier.

Click here to set up direct debit

If you have any further questions regarding setting up a Direct Debit, please call the Business Rates team on 01352 704848.


You can Pay Online with most credit and debit cards 24 hours a day.

Click here to pay

Internet / telephone banking

You can make a payment using telephone, internet banking or PayPal. Simply quote the council’s bank details - Sort Code 54 10 10, Account Number 72521775, and quote your Business Rates reference number as shown on your bill.

Credit / Debit Card Telephone payments

You can make payment 24 hours a day with most credit or debit cards by calling our automated telephone payment service on 01352 704 470 and following the prompts given.


You can make payment by cash at any bank, but you may be charged for this service. It is important that you quote the council’s bank details, Sort Code 54 10 10, Account Number 72521775 along with your Business Rates reference number.

Council / Connects Offices - Opening times as advertised

We welcome payment by cash and most credit or debit cards. Please take your bill with you when you make your payment and you will be provided with a receipt.

For information regarding opening times and addresses please follow the link

Flintshire Connects

Opting Out of Receiving Retail, Leisure and Hospitality Relief for 2021-22

If you consider that your business does not wish to be awarded the Retail, Leisure and Hospitality Relief for 2021-22, you can opt out of receiving the reduction by directly contacting the Business Rates office at Flintshire County Council.

Please email with your request confirming that you do not wish to be awarded the relief for 2021-22. Please include your business name, business rates reference number, the properties in Flintshire where you do not wish to receive the relief and your contact details.

Upon receipt of your instruction, the Council will remove the relief from all of the requested properties and re-issue a revised Non-Domestic Rates Demand Notice to reflect the changes and advise of the required instalments.

How do I register or notify changes?

If you would like to register for Business Rates, or advise us that you have moved, please complete our online Moving Property form.

We will send you a bill with your personal account number on it. You should quote your account number when contacting us or making a payment

If you make any changes to a business property, for example, build an extension or change a shop to a workshop, the rateable value may change. You will need to advise us of any changes you make. The Valuation Office Agency (VOA) will then decide what the rateable value should be. They will tell us their decision and we will send you a new bill.

You must pay the bill you already have until this happens. We cannot change the charge until the Valuation Officer changes the rateable value. If you do not agree with the new rateable value, you must tell the Valuation Officer.

If you would like any more information or think your rateable value should be changed, you should contact the Valuation Office Agency:

Telephone: 03000 505 505


Website: (new window)

Your Business Rates Bill

The Non Domestic rates collected by billing authorities are paid into a central pool and redistributed to County and County Borough Councils and Police and Crime Commissioner for North Wales.  Your Council and Police and Crime Commissioner use their shares of redistributed rate income, together with income from their Non Domestic Rates payers, revenue support grant provided by the National Assembly for Wales and certain other sums, to pay for the services they provide.

For further information about your bill, ways to pay, reliefs and exemptions or the spending plans for the Council please click on this link to view the Your Guide to Non Domestic Rates booklet.

Please click on this link for further information about the spending plans for the Police & Crime Commissioner.  Funding North Wales Police

How are they calculated?

Each business property is given a rateable value. This is independently assessed by the Valuation Office Agency (opens in new window) and represents the open market rental value of the property as at the valuation date. For the 2017 Rating List this is the 1st April 2015. Because the cost to rent a property often goes up, the Valuation Office Agency look at the rateable values every five years to make any changes that are needed.

The rate bill is calculated by multiplying the rateable value by the rate multiplier. The rate multiplier is set by the Welsh Government and is reviewed annually. 


Rateable Value £20,000 x Multiplier 0.535 = Rate Bill £10,700.00

For more information, please contact our Business Rates section

Business Rates multipliers    

The national non domestic multiplier is the rate in the pound by which the rateable value is multiplied to produce the annual rate bill for the property. It is set annually by the Welsh Government and except in a revaluation year cannot, by law, rise more than the amount of the increase in the retail price index.

The Welsh Government has announced a freeze of the non-domestic rates multiplier in Wales for 2022-23.

The standard multiplier for each financial year is shown below

Financial YearMultiplier (pence in the pound)
2022 - 23 53.5
2021 - 22 53.5
2020 - 21 53.5
2019 - 20 52.6
2018 - 19 51.4
2017 - 18 49.9

E-Billing Service

What is e-billing?

E-billing is the new way to receive your Business Rate bill. Instead of getting a traditional paper bill we will send your bill by e-mail.

What are the benefits of e-billing?

E-billing will provide a faster, more efficient and convenient way to receive and check your bills. Here are some of the advantages:

• You can view your bill as soon as it is available and keep a copy on file.

• You still have the choice to download and print your bill.

• You can redistribute copies of bills quickly and electronically.

• Each person named on the bill can receive their own copy at the e-mail address given for each person.

• Bills are issued direct to the intended recipient and are not delayed by post.

• It helps the Council to reduce printing and postage costs.

• It helps protect the environment by saving paper.

How do I register for e-billing?

To register to receive e-bills, simply complete the short application form.

Ebilling application form

Important guidelines regarding using the council's e-billing service can be found below

Important guidelines regarding e-billing

View your account online - Business Rates

My Accounts is our online service that allows you to view details of your Business Rates online.

This service is temporarily unavailable, please accept our apologies for the inconvenience.

 Frequently Asked Questions

Is it secure?

Yes, we are committed to protecting your privacy online. To ensure that no-body can read the information you send us we have taken the following measures:

 Encryption technology

Our secure server software encrypts all your personal information. Encryption means taking original data (e.g. your username, customer account number and account details) and converting into coded data so that it is unrecognisable as it travels across the Internet. We comply with the Data Protection Act.

 When you enter the secure area of our website you will see a padlock icon appear in your browser window. You can click on the padlock to be sure that it is Flintshire County Council you are trusting.

Data Protection

We comply with the Data Protection Act 2018 which ensures the protection and care of personal information.

We may lawfully disclose information to other public sector agencies to prevent or detect benefit fraud, other crimes and to protect public funds.

We may also use information about you to help you access our services more easily, promote the more efficient delivery of services or help us to recover monies owed.

More information is available about the Data Protection Act.

Why do I need a username and password?

You need a username and a password to help ensure access to your online account is secure. My Accounts uses a combination of a reference number and a separate password, both of which you will be able to change.

What if I forget my password?

Follow the link from the login page and we will send a reminder to your email address.

Can I be 'timed out' of a session?

For security reasons, all connections to My Accounts are timed out after 20 minutes of inactivity. You will need to enter your username and password again to access your account.

When can I use the system?

The system is available 24 hours a day, 7 days a week.

What is the rateable value of my property?

Every non domestic property has a Rateable Value which is set by the Valuation Office Agency (VOA). A Rateable Value broadly represents the annual rent the property could be expected to achieve on the open market at the date of valuation.

The current rateable values for all properties are based on April 2017 commercial rental prices and can be accessed in the 2017 Rating List which and lists every business property, full address, description and rateable value.

You can access the VOA Rating List (new window) to find out the current Rateable Value of your property.

You can contact the VOA at If you are unable to use the online service you can also contact the VOA on 03000 505 505.

A basic guide to the rating of holiday cottages and self contained units in Wales can be found here

How can I appeal against my rateable value?

The Valuation Office Agency (VOA) values all business properties for business rates. The valuation is based on information the VOA holds about your property. You can view and update this information at

You can contact the VOA at If you are unable to use the online service you can also contact the VOA on 03000 505 505.

The VOA is contacting businesses to request rental information to support the next revaluation of business rates in England and Wales – Revaluation 2023.

If you receive a request please complete and submit your up-to-date details. It is important to provide this information to ensure business rates are fair and accurate. You can find more information at

Employing a Rating Surveyor

If you are considering making a proposal to change your rateable value you may wish to contact a rating adviser. Members of the Royal Institute of Chartered Surveyors (new window) (RICS) and Institute of Revenues and Valuation (new window) (IRRV) are regulated by rules of professional conduct designed to protect the public from misconduct. You can find details of these organisations and their members on their website's.

Before employing a rating adviser, and particularly before employing one who is not a member of one of those bodies, you should satisfy yourself that he or she has the necessary knowledge and expertise, as well as appropriate indemnity insurance.

You should be wary of false or misleading claims

Please be careful before entering into any contract and take advice if necessary before you do so. And bear in mind that no matter how persuasive they may be, no one can guarantee reductions in rateable value. These are always subject to the agreement of the Valuation Office Agency or the decisions of a Valuation Tribunal or higher court.

If I appeal against my rateable value – will I still have to pay?

Yes. Rates are payable based on the rateable value which appears in the current Rating List and if you do not pay as shown on your bill, recovery action will have to be taken, even though an appeal may be outstanding. If your appeal is successful and your rates are reduced, interest is usually payable on any overpayment, providing further recovery action has not commenced. If you are having difficulty paying your Business Rates, please get in touch with us straight away.

Business Rate Reductions

Retail, Leisure and Hospitality Rate Relief

All retail, leisure and hospitality businesses with a rateable value under £500,000 will now receive 100% non-domestic rates relief in 2021-22.

This is in addition to the existing Small Business Rates Relief schemes.

To apply for retail relief please click here

For further business support and advice please click here

Welsh Government have announced retail, leisure and hospitality ratepayers in Wales will receive 50% non-domestic rates relief for the duration of 2022-23, capped at £110,000 per business across Wales.

Small Business Rates Relief

Most occupied Business premises with a rateable value up to £6,000 will receive 100% relief and those with a rateable value between £6,001 and £12,000 will receive relief that will be reduced on a tapered basis from 100% to zero.

Rateable Value% Relief
0 - 6000   100
7000   83.4
8000   66.6
9000   50
10,000   33.3
11,000   16.6
12,000   Nil

Businesses operating as childcare providers and occupying properties with a rateable value of up to £6,000 receive 100% rate relief and those with a rateable value between £6,001 and £20,500 will receive relief that will be reduced on a tapered basis from 100% to zero.

Registered Childcare Providers

Childcare providers will receive a higher level of rate relief under the Welsh Small Business Rate Relief.

All registered child care providers in Wales will be awarded 100% business rate relief.

The higher level of rate relief is designed to help the sector in delivering the Welsh childcare offer of 30 hours of early education and childcare, helping working parents of three to four-year-olds access employment opportunities; support economic wellbeing and long term growth.

Post Offices

Businesses operating as Post Offices and occupying properties with a rateable value of up to £9,000 receive 100% rate relief and those with a rateable value between £9,001 and £12,000 will receive 50% rate relief.

Small Business Rates for multiple businesses

In cases where a ratepayer is liable for more than two properties on a single local non-domestic rating list (“local list”), and those properties meet only the rateable value conditions, the ratepayer will only receive relief for a maximum of two such properties.

Under Article 4 of the regulations, where a ratepayer is liable to pay business rates for more than two properties shown on the local Non Domestic Rating list in each Council area, which satisfy the rateable value conditions, the ratepayer must give notice of those properties to the Council as soon as it is reasonable to do so.

It is the responsibility of the ratepayer to advise the Council if they are currently receiving more than two instances of Small Business Rate Relief in relation to any properties they are responsible for paying business rates on. To report a change of circumstances you can get in touch with the Council. -

Mandatory or Discretionary Rate Relief

Registered Charities and Community Amateur Sports Clubs (CASC) can apply for Mandatory relief of 80% if the premises occupied by the Charity or CASC are wholly or mainly used for charitable purposes.

Organisations typically qualifying for Mandatory Rate Relief are:

  • Charities registered with the Charity Commission under section 3 of the Charities Act 1983, including those excepted from such registration
  • Charity shops, providing the premises are used wholly or mainly for the sale of donated goods and where the proceeds of sales are used for the charity only.
  • Community Amateur Sport Clubs registered with HM Revenue and Customs.

In cases where ratepayers are registered Charities or registered as a CASC and receive 80% Mandatory Rate Relief, the Council will usually award up to 20% additional Discretionary 'top up' relief to those organisations who occupy small premises with a rateable value of £6,000 or less. Organisations occupying premises with a rateable value of £6,001 or greater will not usually be considered for discretionary ‘top-up’ relief.

In cases where voluntary and not-for-profits organisations are not registered with the Charity Commission or registered as a CASC, the Council may award Discretionary Rate Relief at a level up to 100% to those organisations who occupy small premises with a rateable value of £6,000 or less. Organisations occupying premises with a rateable value of £6,001 or greater will usually be awarded Discretionary Rate Relief at a level not exceeding 80%.

Further information about the framework adopted by the Council for Mandatory and/or Discretionary Rate Relief is contained in the policy framework

You can complete the application form for Mandatory and/or Discretionary Rate reliefs.

Hardship relief

The Council can consider applications for Hardship Relief where a Business is unable to meet the Business Rates commitment or if payment of the bill would cause the business to close. The Council must consider if it is in the public interest of other Council Tax payers to award the relief and would require evidence of the following:

  • The ratepayer is able to satisfy the Council that they are not able to meet their full Business Rates liability or part of their liability.
  • The ratepayer is able to demonstrate that all reasonable steps have been taken to meet their full Business Rates liability.
  • The ratepayer can prove that their current circumstances are unlikely to improve in the following 12 months making payment of the Business Rates impossible.
  • The ratepayer has no access to assets that could be realised and used to pay the Business Rates.
  • The closure of the business would be a significant loss to the community where they are located.

Hardship Relief Policy

Hardship Relief Application Form

Part Occupation Relief

Any business can make application for Part Occupation Relief where it appears to the authority that part of a property is unoccupied for a ‘short period of time’.

When exercising discretion the Council must have regard to the general rule that a person who occupies part of a property is deemed to occupy the whole of the property.

It is not intended that because part of a property is not in use that it should be taken out of rating.

However, where there are practical difficulties in occupying or vacating a property in one operation, or where a building or manufacturing site becomes temporarily redundant it might be reasonable to award rate relief.

Part Occupation Relief is now time limited to 3 months for most businesses and 6 months for industrial properties due to the introduction of the Empty Property Relief changes. Application to be made in writing to include a plan of the premises indicating the unoccupied part.

What are the charges on empty properties?

If your property has already received the three or six month exemption period (three months for non industrial properties and six month for industrial properties) and the rateable value is £2,600 or more, you will be required to pay Business Rates at the full rate if the property remains empty and unoccupied.

We won’t charge empty property rates on the following properties:

• If the property has been empty for less than three months or six months for factories and warehouses.

• A property with a rateable value of less than £2,600. 

• Where the owner is entitled to possession of the property only in the capacity as the personal representative of a deceased person.

• Where the owner is a liquidator or a trustee under a deed of arrangement or the owner is subject to a bankruptcy order, or as a company is subject to winding up order or an administration order.

• Where the property is a listed buildings or where it is the subject of a building preservation notice or it is scheduled as an ancient monument

• Where a property is kept empty due to action taken by or on behalf of the Crown or any local or public authority with a view to prohibiting occupation or to acquiring it.

• Where occupation is prohibited by law.

• Unoccupied properties owned and likely to be next occupied by charities and Community Amateur Sports Clubs.

How to apply

If you think that you may qualify for one of the above empty property exemptions, please contact the Business Rates Team

Enforcement agent fees

The Council can instruct an Enforcement Agent to collect outstanding Business Rates debt from you if a liability order has been issued in your name.

We will do this either if you have not made, or not kept to an agreed repayment plan, or you have not completed and returned the personal information form sent to you.

The Enforcement Agent will contact you to arrange payment either in full or by instalments. You must answer their letters, emails or calls and arrange payment.

If your debt has been passed to an Enforcement Agent you will incur a fixed fee of £75 for each liability order when they issue a letter to you by post.

Any payments or offers of repayment should then be made to the Debt Enforcement Team.

Enforcement visit

If you do not arrange to pay the Enforcement Agents, or arrange to make payment and then do not pay as agreed they will visit you. If they visit there is a fixed fee of £235 plus 7.5% for any balance due above £1500.

The Enforcement Agent will normally ask you for payment in full, however if you cannot meet this request, the Enforcement Agent will normally make a repayment arrangement with you. The Enforcement Agent may enter into a Controlled Goods Agreement, where the agent makes a list of your possessions that is equal in value to your debt.

If your possessions are subject to a Controlled Goods Agreement you cannot dispose or sell them without the Enforcement Agents permission.

If you do not sign the Controlled Goods Agreement the Enforcement Agent can take your goods whilst they is at your property. There are additional costs of £110 plus 7.5% for any balance due above £1500 if goods have to be removed and sold.

If you do not pay as agreed and you have signed a Controlled Goods Agreement, the Enforcement Agent may enter your property, by force if necessary, to take the goods listed.

If the Enforcement Agent believes that there are insufficient items to clear the debt, we will then consider other recovery options such as bankruptcy or a charging order against your property.

Contact Details

You can contact us in the following ways:
By e-mail
Send an e-mail to
By phone
You can ring us between 8.30am - 5.00pm, Monday to Friday. Our telephone number is 01352 704848
In person
Visit one of our connects offices based in Mold, Flint, Holywell, Buckley and Connah's Quay.

For information regarding opening times and addresses please follow the link

Flintshire Connects

Privacy Notice – Non Domestic Rates

Flintshire County Council will use the information you give in this form, and any supporting evidence you provide to assess your liability for Non Domestic Rates. This is required under Local Government Finance Act 1988 and all other relevant regulations associated with the assessment of Non Domestic Rates.

We will keep your data for the duration when you are liable to pay Non Domestic Rates and for a period of 7 years after your liability to pay Non Domestic Rates has ended.

We may share your information with other Council services in order to ensure our records are accurate and up-to-date, to improve the standard of the services we deliver, and to perform any of our statutory duties, including enforcement duties.

Flintshire County Council may check information you have provided, or information about you that someone else has provided, with other information we hold. We may also get information about you from certain third parties, or give information to them to:

  • make sure the information is accurate
  • prevent or detect crime
  • the assessment or collection of any tax or duty or of any imposition of a similar nature
  • protect public funds

Flintshire County Council will not give information about you to anyone else, or use information about you for other purposes, unless the law allows this.

If you feel that Flintshire County Council have mishandled your personal data at any time you can make a complaint to the Information Commissioners Office by visiting their website or by calling their helpline on 0303 123 1113.

For further information about how Flintshire County Council processes personal data and your rights, please see our privacy notice on our website –