Alert Section

Getting Online and Digital Support

Support and advice available to help get you online

Digital technology is now part of our lives – even more so since COVID-19.  But there are still many residents who are digitally excluded and we'd like to change that.  We want to help residents to discover the wonders of digital technology, reassure them and allay any fears or trepidation.

Whether you are a complete novice and don’t know where to start or you just need a bit of advice, we are here to support and signpost you to the help you need.  This could include:

  • Accessing the internet and email
  • Keeping in touch with family and friends
  • Learning about things that interest you
  • Supporting friends, family or neighbours who are less digitally savvy
  • Managing your money
  • Registering for My Account or the Council’s email newsletters
  • Access resources to promote health and wellbeing including online activities/services (e.g. consultations with health professionals, NHS 111 Symptom Checker, Dewis Cymru wellbeing information and advice)

How can we support you?

There are a range of free services and support to help you get online or to help you get a friend or family member online.  Browse this Hub to find out more, including:

  • Where to find free learning and resources
  • Find local organisations who offer free access to computers, other devices and the internet
  • Well-being resources – tap in to a world of information via Dewis Cymru and other websites
  • Find out what events and activities are available online from local organisations such as Aura and Theatr Clwyd
  • Digital Council – Council services you can access online
  • Aura Libraries
  • Ability Net’s Free IT Support at Home 

Flintshire Connects Centres


Choosing a device

What do you want to do online?  Thinking about this will help you decide which is the best device for you. What will you use it for? Does it need to be portable? How often will you use it? Just some of the questions that you need to consider.

Here are explanations for the four main types of devices available to help you decide: 

  • Laptop - great for everyday use and entertainment, bulkier to carry around. 
  • Desktop - great for all work, stationary fixed device. 
  • Tablet - useful for browsing the internet and entertainment purposes. The small screen could make some tasks more time consuming, such as writing long emails, great for beginners.
  • Mobile phone - portable, use on the go. The small screen could make some tasks more time consuming e.g. writing long emails, great for beginners.

Useful Resources


How to connect with friends and family

Citizen’s Online lists useful resources which help you stay in touch with family, friends or colleagues.

Here are some of the FREE apps to help you stay connected with friends and family:

  • Facebook - Sign up to Facebook on your computer, download Facebook for Android mobiles, or Apple mobiles
  • Microsoft Teams for your mobile phone, tablet or computer.
  • Skype - for your mobile phone, tablet or computer.
  • Zoom - for your mobile phone, tablet or computer.
  • WhatsApp - for your mobile phone, tablet or computer.
  • Facetime - video and audio chat app specifically for Apple devices.