Alert Section

Cost of Living Support Scheme


The UK and Welsh Government’s recently announced measures to help protect millions of households from rising energy costs in 2022-23.

These measures include a one-off £150 non-repayable rebate for eligible households in Wales in council tax bands A-D along with those households in council tax bands A-I that receive Council Tax Reduction (formerly known as council tax benefit).

This £150 payment is in the form of a one-off payment into the qualifying household`s council tax payers nominated bank account. Only one payment will be made per household to those properties that were occupied on 15th February 2022. Empty properties and second homes are not eligible for a payment.

If you pay your Council Tax by Direct Debit, and you satisfy the qualifying criteria for the £150.00 Cost-Of-Living payment, you should have already received an automatic payment directly into your bank account.

If you meet the qualifying criteria for the scheme and you have not received an automatic payment, please complete a short registration form to supply your bank details below before the closing date of 5pm on 30th September 2022.

It is important that you complete the form using your address that you were living at on 15th February 2022 and not any new address you may have since moved to:

Please Register Here

Due to the expected volume of registration forms that will be received, we ask that you allow 21 days to receive your payment, starting from the date you submit your on-line registration form.

In addition to supporting the eligible categories outlined above through the main scheme, a limited Discretionary Scheme will also be developed in the coming weeks to provide support to other households not eligible under the main scheme who may be in need of assistance with their living costs.

Further details of the schemes including Frequently Asked Questions are available at https://gov.wales/cost-living-support-scheme-guide-local-authorities-html

Where possible, and unless you have an urgent query, due to the high numbers of households that will qualify for this payment, please try to avoid telephoning us to enquire when your payment will reach your bank account.

If you have any urgent queries about the scheme, you can email the Council at local.taxation@flintshire.gov.uk or contact 01352 704848 Option 6.

Be mindful of emails or texts from suspicious sources offering information on the scheme. It's often a scammer trying to steal your information.

Additional Support

Advicelink Cymru

For debt and money advice and further information on any additional financial support you may be entitled to, you may wish to contact Advicelink Cymru. Please call Freephone 0800 702 2020 (9am to 5pm, Monday to Friday) or to access information and/or talk to adviser online, please click here

Discretionary Assistance Fund

If you are experiencing financial hardship, you may be eligible for support through the Discretionary Assistance Fund (DAF). You can apply to the DAF via the website https://gov.wales/discretionary-assistance-fund-daf/how-apply or by Freephone telephone on 0800 859 5924

Warm Homes Scheme

The Welsh Government Warm Homes Nest scheme offers a range of free, impartial advice and, if you are eligible, a package of free home energy efficiency improvements such as a new boiler, central heating or insulation. This can lower your energy bills and benefit your health and wellbeing. For more information, call freephone 0808 808 2244 or visit nest.gov.wales.