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Self Isolation Support Payment


You could get a payment of £750 to help with loss of earnings if you’ve been told to self-isolate for a period starting on or after the 7 August 2021 and cannot work from home. 

For periods of self-isolation starting before the 7 August 2021 the payment will be £500.

Please note: you must have been advised by Test, Trace, Protect (TTP) to self-isolate to be eligible. If you receive notification to self-isolate via the Covid App unless TTP advise you to self-isolate you will not be eligible.

The self-isolation support scheme is for those who cannot work from home and must self-isolate.  It is also for parents and carers on low incomes with children who are self-isolating.

You must be working (employed or self-employed) to get the payment.

You need to claim within 21 days of your last day of self-isolation.

If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance (on GOV.UK).  Your tax code will change to collect the tax.  You will not pay National Insurance contributions on the payment.

You must report the payment on your Self Assessment tax return (on GOV.UK) if you need to file one, for example if you’re self-employed.

It should not affect any benefits you get.

Eligibility

  • To get the payment you or your child must have been formally told to self-isolate.  Please note that the rules of who is being directed to self-isolate changed from 7 August 2021. 
  • From 7 August 2021 you will not be advised to self-isolate if you have been in close contact with someone who has Coronavirus and you are fully vaccinated. 
  • From 7 August 2021 children and young people under 18 will also be exempt from the need to self-isolate if they are identified as a close contact of a positive case. 
  • You cannot get the payment if your child has been told to self-isolate by the NHS COVID-19 app.
  • If you’re self-isolating because you’ve been identified as a contact by the COVID-19 app, you’ll need to register before applying for a payment with the NHS Wales Test, Trace, Protect service.  Please note that if you are fully vaccinated you will not be advised to self-isolate as a contact.  Find out more information about how to apply through the COVID-19 app, on NHS COVID-19 app support.
  • Your details will be checked against the NHS Wales Test, Trace, Protect register. This is to check that you have been formally told to self-isolate.
  • If you’re not listed, your application will be refused and not approved.

If you’re usually working and get benefits
If you’ve been told to self-isolate by NHS Wales Test, Trace Protect, you can apply for the payment if you cannot work from home and will lose earnings.  You can also apply for a payment if you’ve tested positive for COVID-19.

You must either be employed or self-employed.

You must also be getting one of the following benefits:

  • Universal Credit
  • Working Tax Credit
  • Income-based Employment and Support Allowance
  • Income-based Jobseeker’s Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit

If you’re usually working and do not get benefits
If you have tested positive for Covid-19 or if you’ve been told to self-isolate by NHS Wales Test, Trace Protect service and cannot work from home and will lose earnings, you can apply for a Discretionary payment from your local authority.  

To be considered for a Discretionary payment the Local Authority will consider if you are on low income and will face financial hardship as a result of not being able to work whilst self-isolating.  An example of where an award could be made under the Discretionary rules includes where an individual has a net income of less than £500 a week.

In exceptional circumstances, local authorities can make a £750 Discretionary payment to individuals who meet all of the criteria above except that they are not currently receiving any of the qualifying benefits but are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating.

Circumstances in which a Discretionary payment should be made include:

  • People with No Recourse to Public Funds (NRPF)
  • People with a total income below £500/week (Net) 
  • People in receipt of Statutory Sick Pay or less

If your child has been told to self- isolate 
A parent or carer can also apply for a payment if their child has been formally told to self-isolate and all the necessary criteria are met. 

No payment can be made unless the child/young person has been told to self-isolate by NHS Wales Test, Trace Protect service or their school, further education or childcare setting. We will need to see evidence of this in the form of a letter/e-mail issued by the school, further education or childcare setting. If you do not have this, you MUST obtain it from the school, further education or childcare setting before you can claim.

To get the payment, they must attend school, further education or childcare (up to and including Year 11 or up to age 25 if they have complex needs) and have been formally told to self-isolate by NHS Wales Test, Trace Protect service.

Please note that the eligibility criteria was extended to year 11 children from 7 June 2021. 

What you will need when applying

  • Confirmation of the date you or your child were told to self-isolate by NHS Wales Test, Trace Protect service
  • Proof that you are getting one of the benefits listed in the eligibility.

If you're employed you'll also need:

  • latest bank statement (within the last 2 months showing proof of earnings)
  • latest payslip (within the last 2 months showing proof of earnings)
  • bank name, sort code and account number (all payments are BACS bank transfer only)

If you're self-employed you'll also need:

  • latest business bank statement (within the last 2 months)
  • most recent set of accounts or self-assessment return
  • bank name, sort code and account number (all payments are BACS bank transfer only)

Applying on behalf of someone else
You can apply on behalf of someone else, however the payment must be paid into the same named bank account as the person who the application is for.  For example, if an application is made on behalf of a parent, the payment would be made into the parent’s bank account.

If more than one person If more than one person in your household are told to self-isolate
If you and other people in your household are told to self-isolate and are eligible, each person can apply for the payment.

If you need to self-isolate more than once
Because you may be asked to self-isolate more than once you may receive a maximum of 3 payments.  In addition 3 payments can be made to parents or carers in respect of children self-isolating provided the eligibility criteria is met.

You must meet the eligibility criteria for all applications. Self-isolation periods must not overlap.

When should you apply for a payment?
If your self-isolation period starts on or after 1 February 2021 - you can apply up to 21 days after.  We are not allowed to accept applications after these deadlines.

Care Workers
Care workers who are required to stay off work due to actual or suspected COVID-19  may be able to apply to the Welsh Government's Statutory Sick Pay (SSP) Enhancement scheme.  That was launched on 1 November 2020.  Guidance on that scheme is available on Welsh Government's web page: COVID-19 Guidance for Care Workers.

Please note: Care workers will not be able to apply for the isolation payment and sick pay schemes for the same period of isolation and will need to choose which payment to claim.

Isolation Payment Form >>


For further information or assistance please send any enquires to:

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